No cams loading on desktop website

Seabiscuit's picture
Seabiscuit started the topic in Monday, 30 Oct 2023 at 1:06pm

Hi Ben,

No cams are working for me on the desktop website - has been like this for awhile. Just black screen.

App all good.

I reckon it could be a user error......anyone else solved this problem easily?

Cheers

Jono's picture
Jono's picture
Jono Monday, 30 Oct 2023 at 3:30pm

What sort of computer and browser are you using Seabiscuit?

Seabiscuit's picture
Seabiscuit's picture
Seabiscuit Wednesday, 1 Nov 2023 at 2:35pm

Dell and Chrome

thermalben's picture
thermalben's picture
thermalben Thursday, 30 Nov 2023 at 12:26pm

What version of Windows do you have, SB?

Seabiscuit's picture
Seabiscuit's picture
Seabiscuit Tuesday, 5 Dec 2023 at 4:20pm

Edition: Windows 10 Enterprise
Version: 21H2

The thumbnails show the camera still grab, but when I click through none of them work (replay or live).

Cheers

Seabiscuit's picture
Seabiscuit's picture
Seabiscuit Wednesday, 5 Jun 2024 at 9:58am

Still none working for me...

Seabiscuit's picture
Seabiscuit's picture
Seabiscuit Thursday, 6 Jun 2024 at 10:31am

Hi Ben,
Want to access Vic cameras.

None of those linked above work.

I can see all the thumbnails (with still image) but as soon as I click onto the camera to get live feed/replay it goes to a black screen.

Cheers

Supafreak's picture
Supafreak's picture
Supafreak Thursday, 6 Jun 2024 at 10:58am
Sprout's picture
Sprout's picture
Sprout Thursday, 6 Jun 2024 at 11:08am

Usual: Ensure Windows is up to date -- Ensure Chrome is up to date -- Try a different browser e.g. Firefox -- Turn off any Ad Blockers or VPNs -- Try a different internet connection -- Clear cache.

FYI, security updates end next week.
https://learn.microsoft.com/en-us/windows/release-health/status-windows-...
"Enterprise, Education, and Enterprise multi-session editions for this version will reach end of servicing on June 11, 2024 and will receive security updates until then."

Sprout's picture
Sprout's picture
Sprout Thursday, 6 Jun 2024 at 3:39pm

Randomly received the same issue this afternoon, it was working fine this morning. I use FF with the AdBlocker Ultimate extension. Turned AdBlocker off and the cam feeds work. Clearly something has updated either end, anyway...

thermalben's picture
thermalben's picture
thermalben Thursday, 6 Jun 2024 at 4:15pm

Sprout, that's interesting - we just added some monitoring software to our camera feeds, which may have triggered your Ad Blocker (even though you're a subscriber, so the page you would have loaded wouldn't have had any ad code). We'll check this out and see if it's likely to create issues in the future (if so, will remove it).

Sprout's picture
Sprout's picture
Sprout Thursday, 6 Jun 2024 at 4:37pm

Chrome and the AdBlock extension (not AdBlocker Ultimate) works fine, so yes possibly extension specific too. My FF one's on by default for all sites but I've turned it off for SN now anyway so good to go. Thanks Ben.