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App issues?

theblacksheep's picture
theblacksheep started the topic in
Website troubleshooting
 Wednesday, 6 Nov 2024 at 8:03am

I can’t open the swellnet app anymore
Just keeps closing instantly as soon as I open
Tried deleting and reinstalling
Spare memory is good
Running iOS 18.1

Any known issues?

theblacksheep's picture
theblacksheep's picture
theblacksheep Wednesday, 6 Nov 2024 at 8:09am

Ignore me
Stupidly didn’t try the old turn on and off
Strange the reinstall didn’t work but must have been temp memory issue

Classic basic IT fix “sir have you tried turning your computer off and on”

Doh

thermalben's picture
thermalben's picture
thermalben Wednesday, 6 Nov 2024 at 8:14am

Interesting... did you install an App update or an iOS update?

Pebbles's picture
Pebbles's picture
Pebbles Saturday, 7 Dec 2024 at 6:38am

Interestingly just encountered the exact same issue.
The App stopped working for no apparent reason. Ie closing as soon as I opened it.
No update to iOS or to the App and no other probs on the phone.
Updated the App. No luck. Deleted and reinstalled the App. No luck.
Saw this thread. Good suggestion from blacksheep. Switch on, switch off, all good.
Curious, it came out of nowhere with no apparent trigger.

thermalben's picture
thermalben's picture
thermalben Saturday, 7 Dec 2024 at 6:43am

Thanks Pebbles, good to hear.

We are unsure what is triggering this (though have suspected an iOS update) however everyone who has reported it has fixed the problem with a quick power cycle.