Website reloading.
yeh ben makes no difference whether or not im logged in. I originally thought it was on my end cause shitty internet down here and then i noticed posting again, if i start to move my mouse around the page before its fully loaded forget it, white screen everytime. if i give it a bit then start to scroll through its a 1 in 5 shot.
Ahh Ben, you are on the right track - Cloudfare. I dont believe this is a 'developer' problem unless there are scripting errors, as some have have suggested - I have not experienced that one. The load balancer Cloudfare may use could be a complex device hence would be my first point of call. These devices are specialist devices. Just browsing thru what Cloudfare offer, sounds good but also could be complex.
Ben, if this helps it occurs whether I'm logged in or not but only on my laptop. Doesn't affect my mobile.
I'm using Firefox.
One thing I've noticed is it will go to the white screen of death if I try scrolling before the homepage has fully loaded. Not always, but often.
If I wait for the homepage to fully load, there's no problem.
Hope that makes sense and maybe can add an extra piece to the puzzle.
FYI - error 522 (cloudflare) still pops up.
Good starting point - https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Con...
We have some comprehensive debugging slotted in with our developers and hosting company tomorrow. Hopefully that will sort it out.
OK, that didn't seem to uncover anything.
We'll do some more testing on Monday, in another area.
For me, the white screen, which happened a lot, seems to have stopped entirely for the last week or so.
Seems a lot better for me too. No issues for the past few days
Same hasn't been a problem for the last week.
That's even more annoying, because no code has been changed on our production (i.e. public) server. So there's no reason for the problem to have 'disappeared' over the last week.
Which illustrates just how hard this problem is is to identify and fix at our end.
Likewise, problem seemed to stop over the last week or so. If SN has not changed anything on its prod server then Cloudflare's devices may be the culprit. I would guess that SN has more than one public server in prod.
Yeah we have three front end servers, serviced by a load balancer. And also routed via CloudFlare.
Yesterday we tested the site in a non-CloudFlare environment and our Devs were able to recreate the same problem we're seeing on the production site (i.e. with CloudFlare). So at the moment this suggests CF is not the problem.
So, the investigation continues. Though it's bloody hard to fix a problem at appears so sporadically.
Might be a bit out of line here, since I don't know your design but when you mentioned that it's 'sporadic' or difficult to reproduce and you are going thru a load balancer, that is you could be connecting to any of your prod servers then look at 'connections' or persistence rules on the balancer. Working with F5 devices (load balancer) I know they can be very tricky in setting the rules and maintaining connection sessions.
Good luck, again apologies for maybe stating the obvious.
Thanks TB, I'm not a developer but am across most of what's happening. I'll pass on your feedback, hopefully it'll help them out.
Oh, I've had this problem too. This week included. Thought it was my shitty devices.
Still happening to me and just then for that matter.
Don't know if you saw my previous post Ben but one thing I've noticed is that it only happens if i begin scrolling before the home page has fully loaded. If i wait for the home page to fully load there's no problem.
It only happens on my laptops (both work and home) but never on my phone.
I'm not tech savvy but this is what I've noticed in my situation. Hope it helps.
It's been quite bad again this week especially this morning.
One thing ive noticed is for some reason i have more trouble getting into the surf reports, especially the forecast?
Me too and it's happening when getting into the surf reports which wasn't really an issue before.
Once again, it only happens when I begin scrolling before the page has fully loaded. If I wait that extra couple of seconds, no problem.
Yep, me as well. The white screen entirely stopped for a few weeks, but has been back this week with a vengeance. I access via Ipad. Not going the early scroll makes no difference.
Hi Ben
I'm logged in but can't view the 14 day forecast, only 5.
Been happening for a few days now.
Cheers
Is your renewal due?
goofyfoot wrote:Hi Ben I'm logged in but can't view the 14 day forecast, only 5. Been happening for a few days now. Cheers
We've recently discovered a small problem in our system.
It turns out that some subscriber's subscriptions lapsed some time ago (i.e. credit card may have expired), and due to a technical bug at our end, you (and others) have enjoyed free access to Swellnet Pro ever since.
We're finalising a workaround for this, so we'll be in contact soon regarding updating your credit card details.
In the meantime I will manually activated your account to allow (free!) access to Swellnet Pro until we sort it out. Enjoy!
Hmm maybe? I'll check
thermalben wrote:goofyfoot wrote:Hi Ben I'm logged in but can't view the 14 day forecast, only 5. Been happening for a few days now. Cheers
We've recently discovered a small problem in our system.
It turns out that some subscriber's subscriptions lapsed some time ago (i.e. credit card may have expired), and due to a technical bug at our end, you (and others) have enjoyed free access to Swellnet Pro ever since.
We're finalising a workaround for this, so we'll be in contact soon regarding updating your credit card details.
In the meantime I will manually activated your account to allow (free!) access to Swellnet Pro until we sort it out. Enjoy!
Cheers Ben, sorry about the free access!
Any headway on the white screen of death?
Happening more frequently to me now insofar as I have to reload the homepage 2 or 3 times in a row. Or when checking the surf report will go to the white screen and have to start from scratch again. It used to only be when opening the homepage, now it' happens sometimes when checking the forecast.
Also, happened on my phone the other day which was a first. Hasn't happened since but is still a regular thing both on both my laptops at home and work.
No more visible progress as yet but we're looking to overhaul a major part of the site's code that *could* be responsible for it (the ads). We've just finished spec'ing it out and will attempt it shortly. I'll let you know once its done.
God, running a website can be shitful at times.
Cheers Ben. No biggy and you guys do a great job but I feel your pain.
Good luck.
Interesting that it's the code that could be the problem. Noticed that most of the page gets downloaded then near completion, the screen is cleared - hence white page. If running code from third party (ads say) then yes open to variable results. Would be interested in the outcome.
That's the reason for thinking it's the ads - the website loads fine, the ads usually load towards the end - so that may be the trigger.
But the variability is the unusual part - our website code doesn't change at all. So maybe there are specific client ads that are triggering this white screen?
Who knows. Very hard to work it out though.
So whats different this morning?...i can click on any surf report and forecast and no problem at all???....while yesterday and all week its been a nightmare, i was trying to check out other areas and coast during the week an no matter what id did i couldn't get some to open.
The adds do look like they have changed?...i dont see that huge all over the place surf travel add this morning.
Spoke to soon had one reload on the main page...but still much much better than during the week.
Was good for a few days but back now big time. I still reckon it has something to do with scrolling before the page has fully loaded. If I wait there's no problems at all. If i start scrolling early sometimes i have to relaod the page two or three times.
Really today is working pretty good for me the best in a while but during the week was really bad.
When it was bad i tried letting the page fully load before scrolling just incase, but it didn't seem to make any real difference.
Bizarre that it's working fine days, and not others.
Nothing has been changed at our end during the last week, we're doing things behind the scenes on staging servers but the production servers - the ones you all have access to - haven't been altered yet.
Again please excuse if not relevant. Can you get performance stats of the key devices - the load balancer, routers into your subnets, your prod servers. Then see what's changed over the last few days. You are hosted on Cloudfare, so you may not get much. Good,luck.
Been down that path with the web host providers, they can't find anything.
I suppose it all depends on what is the cost to SN for this 'random' behaviour. With third parties it makes it more challenging but there is an answer.
Does the fact that it takes sometimes four or five attempts mean that the numbers of people actually viewing the site are much less than the figures would suggest when looking at log in numbers. Therefore looking a lot more lucrative to potential advertisers?
Conspiracy?
Hahaha.. Doesn't quite work that way. And there's no incentive for us to manipulate the figures, as you'll eventually get found out and your reputation will be shot.
FWIW, the false loads aren't being counted as page impressions so it's had zero effect on our web stats. Interestingly, it seems that only a small percentage of users are affected as our overall traffic hasn't dipped either.
Which makes it all the more baffling. And all the more difficult to troubleshoot.
Dingdoctor wrote:Does the fact that it takes sometimes four or five attempts mean that the numbers of people actually viewing the site are much less than the figures would suggest when looking at log in numbers. Therefore looking a lot more lucrative to potential advertisers?
Conspiracy?
Have been wondering the same thing for ages.
I've also had trouble downloading Swellnet recently.
ITS HAPPENING AGAAAAIN!!!
But seriously, when using chrome in the bar along the bottom when it 'hangs' it says (from memory when it happened 5 mins ago) 'waiting for rtax.critereon.com' or something similar.
Apparently the white screen issue has now been fixed. Can anyone confirm?
(please clear cookies/cache, and reload etc)
yeh mate seams to be good.
thank you
Sorry Ben, FYI seems to have not been fixed. It's not as frequent but has happened a few times accross the board including work (IE), home (Firefox) and my mobile (Android).
Yes, have cleared cookies and cache and have restarted all devices.
Sometimes would have to relaod the homepage two or three times in a row but on these occaisions, only once.
Argh! Ok, more digging required...
Again for me too.
says in status bar:
'Waiting for secure-au.imrworldwide.com...'
Thanks mate - we'll pass this on to the developers.
Back to the drawing board Ben, web site reload issues again.
Argh!
I don't know if its my end or yours, but Swellnet is the only website it happens with.
I hit the bookmaker link (i think it might do it even through google?…will try a few times)
Anyway i hit the link the page loads i get a fully loaded page all look good, then it reloads for some reason but it doesn't actually reload the page nothing comes up just blank page, i then have to highlight the web address and reload the page to get it to reload properly sometimes a few times.
Doesn't happen all the time but a pain when it does, has been doing it for the last few weeks.
Jut strange it only happens with Swellnet, never happened with other sites.
And my internet speed is fine download a movie most days within half an hour sometimes 15 minutes.
Any ideas?????