App issues

bingbong's picture
bingbong started the topic in Tuesday, 9 Aug 2022 at 7:51am

No Vic cams working.

bingbong's picture
bingbong's picture
bingbong Tuesday, 9 Aug 2022 at 8:13am

No Vic cams available. getting pink screen with 'app encountered error. Drag down and continue watching' no change after refresh/restart

geek's picture
geek's picture
geek Tuesday, 9 Aug 2022 at 9:04am

MP ones have been working for me this morning (you’re not missing much)

Jono's picture
Jono's picture
Jono Tuesday, 9 Aug 2022 at 9:22am
bingbong wrote:

No Vic cams available. getting pink screen with 'app encountered error. Drag down and continue watching' no change after refresh/restart

What model phone are you using bingbong, and have the Vic cams ever worked for you before? And do any of the other cams across Australia work for you?

bingbong's picture
bingbong's picture
bingbong Tuesday, 9 Aug 2022 at 4:31pm
Jono wrote:
bingbong wrote:

No Vic cams available. getting pink screen with 'app encountered error. Drag down and continue watching' no change after refresh/restart

.

What model phone are you using bingbong, and have the Vic cams ever worked for you before? And do any of the other cams across Australia work for you?

Thanks Jono.
Google pixel 6a. and I can't get any cams anywhere. joined premium last week and it all worked great until yesterday. Can see all cams on website so it's ok.
Must be a phone thing.

bingbong's picture
bingbong's picture
bingbong Tuesday, 9 Aug 2022 at 5:02pm
geek wrote:

MP ones have been working for me this morning (you’re not missing much)

Ha that's true

burleigh's picture
burleigh's picture
burleigh Tuesday, 9 Aug 2022 at 5:23pm

I’m 99% sure that the Goldy apps are playing a replay. Conditions are way different from website to app.

I’ve only looked at Goldy cams and Cabba.

Getting an app error (pink screen) on a couple too

bingbong's picture
bingbong's picture
bingbong Tuesday, 9 Aug 2022 at 6:49pm

Yes I saw a replay on to he app too. I could tell because there was a guy looking at the waves and swinging his arms every time I went back to that cam. He was swingin those arms for two days.

Jono's picture
Jono's picture
Jono Wednesday, 10 Aug 2022 at 6:27am

There is an issue with the surfcams on the app, we'll sort it out ASAP.

Jono's picture
Jono's picture
Jono Wednesday, 10 Aug 2022 at 6:46am

Surfcams should all be working now.

bingbong's picture
bingbong's picture
bingbong Wednesday, 10 Aug 2022 at 10:09am

Can confirm cams via app are working for me.
Thanks Jono

Stok's picture
Stok's picture
Stok Thursday, 23 Mar 2023 at 8:22am

Anyone else not seeing Vic cams working?

They work on the website, just not the app for me.

thermalben's picture
thermalben's picture
thermalben Thursday, 23 Mar 2023 at 8:43am

Yes, we're experiencing a few issues with live cams on the App - we have been upgrading our streaming system before we launch our new replay technology, and this has accidentally caused some cams to appear offline.

Here's a way to get them back: click the search button and then search for a cam - this should clear the cache and the cam will stream correctly.

Apologies for the inconvenience.

Supafreak's picture
Supafreak's picture
Supafreak Thursday, 23 Mar 2023 at 8:51am

It happened to me yesterday, I deleted the app then reinstalled it and it’s fine now .

Stok's picture
Stok's picture
Stok Thursday, 23 Mar 2023 at 7:39pm

Thanks Ben and Supa!