Website access problems Nov 2024
Hey team, getting random instances of blank white, site not loading on latest Chrome on PC, and "Content Encoding Error" site not loading on latest FF on PC. Cleared cache etc. and it's still happening randomly. Managed to load on both Chrome and FF just now, but clicking links it sometimes errors again. Closed and opened on FF, same error, CTRL+F5 it then loads... then happens again. Started happening yesterday I think. No ad-blockers enabled for the site.
Google browser on latest Android 15 on phone is just blank white screen can't get it load at all, cleared everything, refresh, clicking in from google search etc, no dice on phone.
FF
Content Encoding Error
An error occurred during a connection to www.swellnet.com.
- Please contact the website owners to inform them of this problem.
A user also sent through this screenshot from the App when trying to reset password.
Just had some feedback that Swellnet was accessible again after his phone was rebooted.
Same here, intermittent problem.
Info below via the ! icon on address bar when it happens, usually has the security shield and padlock when everything is fine
In the Security section of the FireFox info panel - " Technical Details - Connection Not Encrypted and swellnet.com does not support encryption for page you are viewing. No ownership information supplied. "
I’ve had those two, cannot decode raw data, website not available and a few days ago it was something else but I forget what. Something like ‘too many reloads’ or something.
Only Swellnet, all other sites were working. Tried computer through tpg wifi, phone through same wifi and phone through Telstra 4g plus phone off and on again.
I figured it was site maintenance.
Fliplid, can you confirm you are trying to access https://www.swellnet.com and not http://www.swellnet.com (one has the 's' after http).
Both should work but I just wanted to confirm.
FWIW, we have noticed weird things with other sites in recent weeks. For example, Stu hasn't been able to access the BOM for ages. No idea why, just doesn't work no matter which browser, device or internet connection. Yet everything else works fine (including Swellnet).
I just use a bookmark so should always be the same
Thanks mate. Both should work anyway.
I haven't changed anything and it's working everywhere now, cheers lads.
(Also BOM is the opposite, http not https. It wouldn't work on FF for me a few weeks ago, but would on Chrome, now works on both *shrug*)
More weird observations - the Weatherzone app is loading fine for me, but when I click on the radar, it loads the background page - but no radar imagery - waits and few seconds and then closes the App.
I've tried this a dozen times today and it's still not working.
Never seen this happen before.
There is no relationship between Swellnet and WZ (i.e we are independent companies with our own dev teams), but the weird behaviour confirms that there are some unusual network issues happening across the internet today, which I suspect is affecting our services too.
this is how it begins.
Sprout wrote:I haven't changed anything and it's working everywhere now, cheers lads.
(Also BOM is the opposite, http not https. It wouldn't work on FF for me a few weeks ago, but would on Chrome, now works on both *shrug*)
BOM has had weird issues for ages. Too hard to describe here but major architectural problems that don't make sense.
Had the same issue this am working of mobile data but now appears resolved. BOM issue noted above happens intermittently. No other sites seem affected.
More feedback just received:
"I initially had the problem at Torquay on the Belong (Telstra) network a couple of days ago, and the same yesterday and this morning on the Optus network in Melbourne. Back in Torquay now (Belong/Telstra) and the site's working fine."
For the record, personally I'm on Telstra 4G (no problems) and Aussie Broadband NBN (also no problems).
Telstra 5g Phone / Telstra NBN Home, had the issues for me this weekend (all good now). Send Jono's OT bill to AWS.
More feedback (from someone who emailed us 5 hours ago, saying they'd had difficulty connecting last few days):
"Thanks Ben. The trouble appears to be fixed now. Been on the site about 5 times without a hitch. Cheers."
Also working for me now after around 3 days of issues.
Thanks mate.
Very strange. We've made no structural changes to the website in a while, so it's baffling. I don't mind so much when things go wrong, as long as I know why they went wrong! So that we can ensure it doesn't happen again. But right now we don't know why.
basesix wrote:this is how it begins.
Skynet?
Nick Bone wrote:Skynet?
yep. start bottling water. your own if necessary.
I have had the same blank page problem, but it is back to normal this afternoon.
had minor issues , started yesterday, mainly when checking cams,
would take ages to load then if i went to check another cam , would just go full white screen.
seems to have sorted itself out now though
Yesterday on phone or iPad I was getting ‘ Content Encoding Error’.
Alas, in Victoria and particularly west and east of Port Phillip Bay
Over the last three weeks Telstra have been working on the NBN system.
Our internet provider (Mate) alerted us weeks ago that there would be disruption to services intermittently.
Apparently the work was about increasing the speed of the NBN.
Had bugger all internet during the day for those weeks, but come evening each day it was back on.
I use Aldi Mobile which uses Telstra’s network, since the works have ceased, I’ve noticed an increase in speed.
That’s my two bobs worth. AW
Weatherzone radar images are now working for me.. seems to have come back the same time we got reports Swellnet was working again (for those people who.were affected).
This suggests some kind of networking issue, external to our codebase.
But we'll keep digging to find the source.
We've received some reports of users unable to access the website, so please detail your issues in this thread so we can collate all of the info in one spot.
So far we have been unable to produce this locally, and current thinking is that it may be ISP related - one user was having problems when accessing via Telstra and Optus NBN services, but everything was normal when on Optus 4G.
Other people are reporting issues with 4G services.
Error messages received are “web page not available” or “cannot decode raw data”, I.e.
nsurlerrordomain 1015 cannot decode raw data
or
Apologies for the inconvenience, we will work to get this issue resolved quickly.
(Ironically, if you can read this forum thread, then you aren't having problems...)