Torquay cam freezing

Same with Burleigh Heads camera. 5 seconds on, 5 seconds frozen. Other cameras seem ok.

Issues with the TQ cam is very intermittent (just watched it for five mins, no interruptions), but it's likely related to poor internet speeds, which are being upgraded in the coming weeks. Same too at Burleigh. Sorry for the inconvenience.

Hi guys, any update on this as is still an on going issue. For reference I noticed this started around when the cams got changed over not sure if this has anything to do with it…

Techs are on the road at the moment, will be around to fix that soon. Always difficult to squeeze in interstate travel around the Easter period unfortunately.

I tried to watch some replays from Torquay yesterday and it is very jerky. Plays for 10 seconds, pauses for a few seconds and then jumps ahead. Doesnt appear to happen on the winki cam at the same time.

last few days on Torquay cams (and Winki) I have been getting the message 'App encountered an error. Please pull down to reload and continue watching'. ... so, that doesn't doin anything.
I'm on iphone 8 - I know some of the earlier iPhones have problems , any ideas guys?

Looks like there's a weird bug with some of the new cam hardware that's affecting old iPhones and iPads (anything newer than about 2018 seems to be fine). We're looking into it.

As you're on an iPhone, can you confirm if you're viewing via the App, or Safari? (from our testing, it seems to affect just the App). Can you also try in another browser like Chrome?

I am using the App but also went to the site via Chrome - same deal. Obviously fine on desktops/laptops but did get the same message a few days ago on my desktop (2022 iMac M2).

Cams were upgraded a few days ago, which may have brought on the message on desktop (i.e. when they were temp offline).

Thanks for confirming not working on Chrome on your iPhone 8... helps us debug a little more.

Out of interest can you also please check these cams and tell me whether they work in the App or Chrome for you (on your iPhone):

The Pass https://www.swellnet.com/surfcams/the-pass
Triggs https://www.swellnet.com/surfcams/triggs

The Pass cam works but not Triggs

Thanks, all useful info. We'll get to work debugging.