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Surfcams - incompatible player version?

chasingseagulls's picture
chasingseagulls started the topic in
Website troubleshooting
 Thursday, 5 Mar 2015 at 4:30pm

I was having no problems viewing surfcams when suddenly two days ago I got the message:

error loading skin:
Incompatible player version

I don't have a clue what changed. I use firefox and windows7. Any suggestions for remedying this puzzle for
a technophobe?

Marley's picture
Marley's picture
Marley Sunday, 8 Mar 2015 at 9:06am

me too, as above, no problems then got the error message. any ideas what may have changed.I running Win 8.1

thermalben's picture
thermalben's picture
thermalben Sunday, 8 Mar 2015 at 9:11am

Guys, we made some changes to our surfcam player mid-week, but they're working fine here across all devices and platforms.

Can you please delete your cookies and cache, and refresh the surfcam page? This should get it to work again. Every person we've spoken to with this issue has been able to get them running again by doing this. 

Please let me know how you get on.

chasingseagulls's picture
chasingseagulls's picture
chasingseagulls Tuesday, 10 Mar 2015 at 7:50am

thanks. Mine started working again after rebooting my computer.

Marley's picture
Marley's picture
Marley Thursday, 12 Mar 2015 at 3:06pm

Thanks. yes that did the trick for me too.